HOAleader.com - Tip of the Week - March 5, 2021
Published: Fri, 03/05/21
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Condo/HOA Manager Reports: When Is Too Much Too Much?
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In this week's tip, we answer three questions from an HOAleader.com reader, "Should the property manager let the board members know when they or another company will be on site? Should the property manager notify the board members of any and each time a resident contacts them? Is the property manager obligated to provide contact information for all in the community?"
We're glad to see our reader asking about this relationship because it's wise to make sure boards and managers are on the same page.
"The first thing a management company should do is to set expectations with the board," suggests Zuly Maribona, LCAM, the Bonita Springs, Fla.-based senior vice president and partner at KW Property Management who oversees the company's southwest Florida, Jacksonville, Orlando, Tampa, and North Carolina operations. "We have highly involved boards and those less involved, and it's important to know what everyone expects."
Be sure to get those expectations in writing, advises Susan Hawks McClintic, managing shareholder and the chair of the community association transactional practice group at the law firm of Epsten APC in San Diego. "This will be different for different boards and different types and sizes of association," she notes. "The bottom line is that every association and management company should clearly spell out the expected role of management in its contract.
"That way you've negotiated it and everybody is on the same page," states McClintic. "And boards change, but the contract doesn't change every single year. So when you have an organizational meeting, there should be a discussion. Just get it in writing so that everybody knows everybody's expectations. If there's a problem, you can pull out the contract and say, 'This is what we agreed.'"
Greg Smith, CMCA, AMS, PCAM, director of leadership development at Associa®, a community association management company headquartered in Northern California, agrees. That's why his short answer to our reader's questions is open ended. "The answer depends on the board's needs and the burden of reporting," he says.
As to our reader's specific questions, head to our new article, where we answer each separately:
https://www.hoaleader.com/members/4286.cfm
Best regards,
Matt Humphrey
President
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Click here to read full article:
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Is This a Quirky Condo/HOA Law? Or Just Plain Baloney?
An HOAleader.com reader asks, "We had our board election today. A long-standing board member who has contributed greatly to our community won 22 votes out of 35 votes. Our management company said that due to a state statute that 2/3 votes of the total votes were needed if he had served for more than 8 years, they said he didn't have that percentage so was disqualified and was not eligible to be reelected. He had the third-highest votes out of the nine people who ran. Is this true?"
Click here to read full article:
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