De-Escalating Conflict in the Moment: How HOA Board Members Can Lower the Temperature When Things Get Heated Thursday, Nov 17, 2022 — TOMORROW! Last chance to
register!
2-3 p.m. Eastern An Exclusive HOAleader.com Webinar with Practical Tips for Condo and HOA Boards |
We’re noticing it, and we’re sure you are, too: People are angrier and more willing to confront board members on just about everything that happens in their community. Pool closed for an afternoon for maintenance?
You’ll get stopped on your way to your car to be asked why it wasn’t scheduled to be done overnight so as not to be inconvenient. Clubhouse unavailable because the city is doing an inspection? Expect someone to pull you aside to complain that you’ve taken it offline on the one day they absolutely, positively had to use it. Parking unavailable for a half-day because it’s being repaved? You’ll get a knock at your door to get an earful that it’s a catastrophic inconvenience. And the emails. You’ll
get those, too. If you’re lucky, those encounters will be quick, and owners will move on. But too often today, you’ll feel trapped and unable to say the right thing to end owners’ tirades. Stress no more.
Join us for in an in-depth webinar on November 17 led by two community association experts who will provide you with tactics you can use immediately to de-escalate angry outbursts on the spot. You'll learn: - De-escalation tactics you can begin using when confronted, including questions to ask,
comments you can make with sincerity, and statements that can allow you to walk away with angry owners feeling heard
- How board and owner codes of conduct fit into de-escalation and handing angry owners
- The policies your board can and should enact to help you prevent tense situations and deescalate when those tension-packed situations occur
- Provisions in governing documents you can use to help lower the temperature in your community
- Meeting procedures—such as Robert’s Rules and moves like adjourning—you can deploy to curb bad behavior on the spot
- How to respond effectively to emails from angry
owners
- When to hire security before a meeting to help prevent escalation of disputes
Don’t
feel surprised and unsure how to respond ever again. Be ready to stop the next angry outburst without losing your temper yourself. Bring your entire board and make sure everyone knows how to handle suddenly explosive situations. I guarantee that after attending this 60-minute webinar you’ll feel more confident and have new techniques to put to use the next
time you’re confronted by an angry homeowner. Register now and join us! |
| Debra A. Warren, PCAM, CCAM Emeritus, CMCA,
is vice president of learning and development at Associa®. She has more than 25 years of experience in community association management and was founder and principal of a successful consulting practice after 15 years as president and CEO of a management firm in Northern California, which she sold in 2005. Warren has also been actively involved in the education of community management professionals and volunteer board members across the country. She has 20 years of experience as an educator and
in 2010 was named by the Community Associations Institute as educator of the year. |
| Matthew Heron is a member at
Hirzel Law, PLC in Farmington, Mich. He concentrates on community association law, condominium law, real estate law, zoning, and land use. He focuses on drafting and amending condominium bylaws, master deeds, declarations, deed restrictions, covenants and easements for condos and HOAs. He also drafts opinion letters on community association issues and attends community association meetings. He’s a graduate of Michigan State University – Detroit College of Law. Mr. Heron was recently named a “Go
to Lawyer” in Michigan for Real Estate & Condominium Law by Michigan Lawyers Weekly. |
A webinar is remarkably convenient. You participate from your home or office, using a telephone and computer with an Internet connection. You have no travel costs, hassle, or
commute time.
Because the conference is live, you can ask the speakers questions via the webinar interface. Many attendees tell us this is the most valuable part of the webinar.
And now, with our special group membership offer, your entire board can attend—even from different locations. This offer requires an HOAleader.com Group Membership. When any group member orders, we will set up access for the entire group. Up to 10 users can attend for one low price. It's another incredible deal as part of HOAleader.com
Group Membership.
You will receive access instructions via e-mail several days before the event. You don't need any additional materials before the webinar starts. The conference materials will be provided for you to view, print, and download.
Attend with Confidence
If you are not completely satisfied after attending an HOAleader.com event, let us know within 30 days, and we will refund 100% of your registration fee ... no questions asked.
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